Customer Success Engineer (CSE)

Arlington, Virginia, United States · Customer Success · REF113S

Description

Company Description

Designed by analysts but built for the entire team (security operations, threat intelligence, incident response and security leadership), ThreatConnect’s intelligence-driven security operations platform is the only solution available today with intelligence, automation, analytics, and workflows in a single platform. With ThreatConnect, organizations can centralize their intelligence, establish process consistency, scale operations, and measure their effectiveness in one place. To learn more about our threat intelligence platform (TIP) or security orchestration, automation, and response (SOAR) solutions, visit ThreatConnect.com.

Job Description

We're looking for a talented and experienced Customer Success Engineer (CSE) that can hit the ground running in a fast paced, quickly evolving environment. The position will report to the VP of Product Management and will provide solutions based support to the company’s most important customers. The right candidate will bring deep knowledge of the ThreatConnect product, related technologies and their customers’ deployments to solve problems quickly and provide proactive guidance. CSEs are the most elite role in ThreatConnect’s customer support organization, with advanced technical, problem solving, account management and customer interaction skills. CSE’s are the driving force that empowers customers to become powerful players in the threat intelligence space.

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