Elite Customer Success Engineer

Linthicum Heights, Maryland, United States · Customer Success

Description

Company Description

Designed by analysts but built for the entire team (security operations, threat intelligence, incident response and security leadership), ThreatConnect’s intelligence-driven security operations platform is the only solution available today with intelligence, automation, analytics, and workflows in a single platform. Centralize your intelligence, establish process consistency, scale operations, and measure your effectiveness in one place. To learn more about our threat intelligence platform (TIP) or security orchestration, automation, and response (SOAR) solutions, visit ThreatConnect.com.

Job Description

ThreatConnect is the most comprehensive Threat Intelligence Platform on the market today. Our platform is used by thousands of organizations, and over 40 of the Fortune 100, to help them quickly aggregate, analyze, and act on their threat data to mitigate risk and threats to their network security.

We're looking for a talented and experienced Customer Success Engineer (CSE) that currently possess a TS/SCI clearance and can hit the ground running in a fast paced, quickly evolving environment. The CSE will join a multi-disciplinary team of subject matter experts supporting the U.S. Air Force Cyber Capabilities Support Office and U.S. Cyber Command. The position will report to the ThreatConnect Director of Customer Success. The right candidate will bring deep knowledge of the ThreatConnect product, related technologies and the customers’ deployments to solve problems quickly and provide proactive guidance. CSEs are the most elite role in ThreatConnect’s customer support organization, with advanced technical, problem solving, account management and customer interaction skills. CSE’s are the driving force that empowers customers to become powerful players in the threat intelligence space.


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